System SocialZ™ Privacy Policy

System SocialZ values your privacy. This Privacy Policy outlines who we are, how we collect, use, and share information about you, and how you can exercise your privacy rights. It applies to all users of System SocialZ's websites and services, including but not limited to www.systemsocialz.com/, (collectively referred to as the “Site” and/or the “Service”). For details on the terms governing your use of the Service, refer to https://systemsocialz.com/terms-of-service/ or any service order you have with us.

1. About System SocialZ

System SocialZ provides service for social media management, social advocacy, social analytics, and social listening. We are headquartered in the U.S. For more information, visit the “About Us” section of our Site at https://systemsocialz.com/about/. If you have any questions or concerns about our use of your information, please contact us using the details provided in the “How to Contact Us” section of this Privacy Policy.

2. Information We Collect

2.1. Information You Provide Directly
We collect information that you provide when you interact with our Site or Service. This includes information from account registrations, customer service communications, job applications, and form submissions. We may also collect information you share via email or other communication methods. Additionally, we gather data from your social media interactions, such as handles, usernames, profiles, postings, and messages exchanged with our customers.

2.2. Information from Customers
To provide our Service, we collect information from our customers, including social media handles, usernames, profile pictures, biographies, follower counts, website URLs, names (if provided), and communications. We also gather contact details from individuals employed by our customers.

3. Automatic Data Collection

When you visit our Site or use our Service, we may automatically collect information from your device, which may be considered personal information under data protection laws. This includes your IP address, device type, unique device identifiers, browser type, broad geographic location, and interactions with our Site or Service. This data helps us understand visitor behavior, improve our Site and Service, and enhance user experience. We may collect this information using cookies and similar technologies, as detailed in our Cookie Notice.

4. Information from Other Sources

We obtain information from various sources, including:

- Data brokers or resellers to verify and supplement our data.
- Social networks when you interact with our content or grant us permission to access information.
- Partners offering co-branded services or engaging in joint marketing.
- Customers providing us with information we process as a service provider.

5. Do-Not-Track Signals

Your browser settings might allow you to send a “Do Not Track” signal. Currently, there is no industry standard for responding to these signals, so our systems do not recognize them. However, you can manage tracking by disabling cookies or using private browsing modes.

6. Use of Information

We process information for various business purposes, including:

- Operating and improving our Site and Service.
- Providing requested products and services.
- Facilitating subscription processing and reviews.
- Analyzing user interest to improve our Service and offers.
- Recording customer calls for quality and training purposes (with consent where required).
- Monitoring Service usage for troubleshooting and improvement.
- Providing customer support and communications about updates, offers, and marketing.
- Conducting surveys and combining datasets for internal analysis.
- Sharing anonymized or personalized data across platforms.
- Sending reminders, technical notices, and administrative messages.
- Managing business needs like Site administration, fraud prevention, and legal compliance.
- Processing job applications and employment-related information.

We may use aggregated or de-identified information for any lawful purpose, unless restricted by applicable law. For details on your rights regarding our use of your information, see “Your Data Protection Rights” below.

7. Categories of Third Parties With Whom We May Share Your Information

We share your information based on the practices outlined in this Privacy Policy. The categories of recipients include:

- Service Providers and Partners: We share data with service providers, and partners who assist us in delivering, enhancing, or securing our Site or Service. These entities process information as described in this Privacy Policy or as specified at the time of collection. We ensure that our service providers do not use your information for purposes beyond providing services to us, though they may use de-identified or aggregated data for other lawful purposes.

- Customers: Information may be shared with our customers, including data related to their end-users and internal staff, to facilitate our social media management, advocacy, analytics, and listening services. This sharing helps with order processing, account management, customer support, and compliance with legal and contractual obligations.

- Local Resellers: In some countries, we may provide contact details of customers or potential customers to local information technology resellers for marketing purposes, in compliance with local laws.

- Legal and Regulatory Bodies: We may disclose information to law enforcement, regulatory agencies, courts, or other third parties when required by law, to defend our legal rights, or to protect your or others’ vital interests.

- Potential Buyers: In the event of a business acquisition, merger, or sale, your information may be shared with prospective buyers and their representatives, with the stipulation that it will be used only for purposes consistent with this Privacy Policy.

- Vendors: We may share information with vendors for business purposes, including analytics and advertising. Vendors may act as service providers or independently determine how to process your data. For details on analytics and advertising, refer to the “Cookies, Similar Tracking Technology, and Analytics” section.

- Promotions: If you participate in promotions such as sweepstakes or contests, your information will be used as outlined in the promotion's rules and for administrative purposes. Participation may also allow sponsors to use your information in marketing materials, subject to applicable laws.

- Public Information: Information you choose to make public on our Site or Service, such as in profiles or posts, is accessible to others. Be mindful of what you share publicly, as it may not be editable or deletable later.

- Social Networks and Third-Party Platforms: When you direct us to share information with social networks or other third-party platforms, you may need to agree to their terms of use or privacy policies.

Please note that the Service uses YouTube API Services, and if you access these services, you are subject to Google’s Privacy Policy available at https://policies.google.com/privacy. We may also share non-identifiable information (aggregated or de-identified) as allowed by law. For details on your rights and choices regarding data sharing, see “Your Data Protection Rights” below. In certain circumstances, we might be compelled to disclose personal data to meet legal requirements or public authority requests.

8. Data Retention

We retain information as long as we have a legitimate business need, such as providing a service you requested or fulfilling legal obligations. When there is no longer a need, we will either delete or anonymize the data according to our retention policy. If deletion is not feasible (e.g., due to backup storage), we will securely isolate the data until it can be deleted.

9. Sensitive Personal Information

Our Service terms prohibit you from submitting sensitive personal information as defined by applicable laws.

10. Legal Basis for Processing Personal Data (EEA or UK, US Users Only)

For visitors or users from the European Economic Area or the UK, US our legal basis for collecting and using personal data depends on the context. Typically, we collect personal data based on your consent, the necessity for contract performance, or legitimate interests that do not override your data protection rights. In some instances, we may be required to collect data to comply with legal obligations.

If data collection is necessary for legal or contractual reasons, we will inform you accordingly and explain if providing data is mandatory and the consequences of non-compliance. When processing data based on legitimate interests, we will clarify these interests at the relevant time.

For questions about the legal basis for our data processing, please contact us as described in the “How to Contact Us” section below.

11. Social Media and Technology Integrations

Our Service may interact with various external websites, platforms, and technologies managed by third parties. Examples of such integrations include:

- Links: Our Site and Service may contain hyperlinks to external websites or services that are not under our control.

- Social Media Features: We may use pixels or SDKs to allow features like “liking” or “sharing” content on social media, or logging into social accounts. If you engage with these features, we might receive data from the social network you’ve authorized. Be aware that the social network may collect information independently through these integrations.

- Brand Pages and Chatbots: We might provide content through social media channels. Any information you share when interacting with our brand pages or chatbots is handled according to this Privacy Policy. Additionally, if you mention our Service on social media (e.g., using a hashtag associated with us), we may use that mention on our Site or Service.

When interacting with other entities outside of our Site or Service, those entities might collect their own information and solicit data from you. Such practices are governed by their respective policies and terms, and we encourage you to review their privacy policies and terms of use.

12. Your Data Protection Rights

You have several rights regarding your personal data:

- Access and Correction: You can request to view, correct, update, or delete your information by contacting us using the details provided under “How to Contact Us.” Note that deleting your information may restrict your access to our Site or Service. If we have access to your data through YouTube API Services, you can revoke our access via Google’s security settings page at https://security.google.com/settings/security/permissions.

- Objections and Restrictions: If you are located in the European Economic Area or the United Kingdom, you can object to the processing of your personal data, request limitations on processing, or ask for data portability by reaching out to us as described under “How to Contact Us.” Such requests may limit your use of our Site or Service.

- Opt-Out of Marketing: You can opt-out of marketing emails by following the “unsubscribe” link in those emails. To opt-out of other marketing forms, such as postal or telemarketing, please contact us. Note that opting out is specific to the email address, device, or phone number used and does not affect future subscriptions.

- Withdrawal of Consent: If we process your data based on your consent, you can withdraw it at any time. This withdrawal does not affect the legality of processing done before the withdrawal, nor does it impact processing based on other lawful grounds.

- Complaints: You have the right to file a complaint with a data protection authority regarding our data collection and use. For more details, contact your local data protection authority.

We will address all requests related to data protection in accordance with applicable laws. If we handle your data on behalf of a customer, we may need to forward your request to that customer or our social media partners for processing. Residents of certain states may have additional rights as outlined in Section 23 (“Additional Disclosures for California, Colorado, and Virginia Residents”).

13. Security & User ID/Password

We implement a range of administrative, physical, and technical measures to safeguard your information against loss, theft, misuse, unauthorized access, and other risks. These measures include network security controls (such as firewalls and intrusion detection systems), data encryption (both in transit and at rest), and strict operating procedures. You are responsible for protecting your user ID and password and should not share them. We recommend using two-step verification or Single Sign-On (SSO) if available. If you suspect that your user ID or password has been compromised or encounter issues with changing them, please contact our technical support team at hi@systemsocialz.com. However, we cannot guarantee complete security of information transmitted over the internet.

14. CAN-SPAM Compliance Notice

We may send promotional or informational emails periodically. You can opt out of these communications by following the unsubscribe instructions in the email. Please allow up to 10 business days for us to process opt-out requests. Even if you opt out of promotional emails, you may still receive emails related to your account or services you have requested.

15. Children Privacy

This service is designed for a general audience and is not intended for children under the age of thirteen (13).

In accordance with the Children’s Online Privacy Protection Act of 1998 (COPPA), we do not knowingly collect personal information from individuals under 13 without parental consent. By providing personal information on our Site or Service, you confirm that you are at least 13 years old. If you are a parent or guardian and suspect that your child has provided us with their personal information unlawfully, please contact us at hi@systemsocialz.com. We will take steps to delete the data as required by relevant laws.

We do not knowingly "sell" or "share" the personal information of minors under 16 who are California residents, as defined by the California Consumer Privacy Act (CCPA).

If you are a California resident under 18 years old and have registered to use our Service, you may request the removal of any content or information you have posted on the Service. To do so, email us using the contact information provided in the “How to Contact Us” section, with "California Under 18 Content Removal Request" in the subject line, and specify what you would like to be removed. We will make reasonable efforts to remove the content from public view, but we cannot guarantee complete or permanent removal and may retain the content as necessary to fulfill our legal obligations, resolve disputes, and enforce our agreements.

16. How to Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at hi@systemsocialz.com.

If you need this Privacy Policy in an alternative format due to a disability, please contact us at hi@systemsocialz.com.

For privacy concerns or complaints, reach out to our Data Protection Officer at hi@systemsocialz.com. When contacting us, please specify your country and/or state of residence.